After taking it home, I immediately tried it, but then I was let down. It was disappointing! It tasted just like ordinary chocolate ice cream and nothing like Butterfinger. Satisfaction rating for this product is 2 out of 10.
Of course, I had to let Nestle know about this. I send them some feedback, and I was pleasantly surprised when they responded almost right away. They offered to replace it and also give me some gift certificates. Now, who could say no to this? It took less than a week for a Nestle employee to contact me, and for another to come to my house and replace the ice cream. We also discovered that the ice cream was expired. The marking on the bottom was July 2012, and I bought it in mid July from the supermarket. I'll have to take it up with the supermarket for selling me an expired product, but that will be another story.
As a replacement, I got Nestle's Kitkat bites ice cream, and this time I am glad to say that I was very satisfied by the quality. I also got P300 worth in gift certificates!
Thank you Nestle for your quick and excellent service.
Thank you Liz, and Jinky.
